Frequently Asked Questions
About Our Products
Q: What is Smart Energy Things?
A: Smart Energy Things is a UK-based online retailer specialising in Tuya-enabled smart home devices. We curate and support a range of smart automation products from trusted brands like Nedis, Moes, and PSmart, helping customers build intelligent, energy-efficient homes.
Q: Are all products Tuya Smart Life compatible?
A: Yes! Every device sold on our site seamlessly integrates with the Tuya/Smart Life app for unified control.
Q:What kinds of smart home products do you offer?
A: We focus on top-tier Tuya-compatible devices from three key brands:
Nedis: Smart plugs, Wi‑Fi bulbs, sensors
Moes: Smart switches, outlets, automation relays
PSmart: Smart power strips, plugs, lighting controllers
All fully integrated via the Tuya Smart app or Tuya‑enabled ecosystems.
Q: What if one brand stops selling a device I rely on?
A: Because all our products use the same Tuya control infrastructure, you can swap across brands without losing your current automations. For instance, you could replace a Moes smart bulb with a Nedis equivalent, and it’ll integrate smoothly.
Q: Do you offer any product bundles or automation starter kits?
A: We occasionally bundle best‑selling items (e.g., multi‑packs of plugs or sensor‑light combos). Check our Home page or subscribe to our newsletter for the latest offers and bundles tailored to smart home beginners.
Q: What is Tuya and why is it important?
A: Tuya is a global IoT platform that enables seamless integration of smart devices across brands. All our products are Tuya-compatible, meaning they can be controlled via the Tuya Smart or Smart Life apps and integrated with Amazon Alexa, Google Assistant, and Apple Siri Shortcuts.
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Q: Are your devices compatible with major smart home ecosystems?
A: Yes! Since every product is Tuya-enabled, they seamlessly work with:
Tuya Smart and Smart Life apps
Voice assistants like Amazon Alexa and Google Home
Other Tuya‑based platforms and hubs for flexible automation.
Q: How do I keep my smarthome experience future‑proof?
A: Stick with Tuya‑based devices (like ours). Updates roll out regularly, keeping your setup compatible with new app features, ecosystems, and integrations—it’s a future‑proof, scalable smart home infrastructure.
Q: Is Tuya cloud-based?
A: Yes, but we recommend:
Enabling local mode (for Nedis/Moes)
Using Tuya’s GDPR-compliant EU servers (enabled in app settings)
Q: How can I stay updated on new products and offers?
A: Subscribe to our newsletter or follow us on social media for the latest in smart home tech, promotions, and setup tips.
Setup, Control and Automation
Q: How do I connect Moes Zigbee devices?
A: You’ll need a Tuya Zigbee Gateway (sold separately). Pair via:
Open Smart Life app → Add device → Select gateway
Power on Moes device → Automatic detection
Q: Can I mix Nedis, Moes and PSmart products?
A: Yes! The Tuya app unifies all devices. Nedis, Moes and PSmart devices work directly over Wi-Fi; Zigbee, Bluetooth and multiple devices can easily be connected through your Tuya gateway to facilitate automation and control.
Q: Can I automate scenes across different brands?
A: Absolutely. Even though you’re mixing Nedis, Moes, and PSmart devices, all connect under the same Tuya backend. This lets you create multi-device scenes (e.g., “Turning off plugs, dimming bulbs, locking doors”) through a single unified app.
Q: Can I expand my smart home setup over time?
A: Definitely. We stock a wide and growing range—from individual smart plugs to lighting and sensor solutions. As your needs evolve, just add more Tuya‑enabled devices to your account and connect them seamlessly.
Q: Do I need a hub to use your devices?
A: Most of our devices are Wi-Fi enabled and do not require a hub. However, some Zigbee-based products may need a Tuya-compatible Zigbee hub for full functionality.
Q: How do I set up my smart device?
A: Each product comes with a quick-start guide. You can also:
- Visit our Support page for setup tutorials
- Use the Tuya Smart or Smart Life app to pair your device
- Contact our support team for personalised assistance
Q: Can I automate my home with your products?
A: Yes! Our devices support:
- Scenes (e.g. “Good Morning” or “Away Mode”)
- Schedules (e.g. lights on at sunset)
- Voice control via Alexa, Google Assistant, or Siri
- IFTTT-style automation within the Tuya ecosystem
Customer Support
Q: Do you offer technical support?
A: Absolutely. We provide:
- Email and chat support
- Troubleshooting guides
- Integration advice for Tuya-based automation
Q: What if my Tuya app won’t recognize a device?
A: Try our 3-step troubleshooting:
Confirm device firmware is updated
Ensure using 2.4GHz Wi-Fi
Reset device → Re-pair with gateway
Q: Where can I find product manuals and setup guides?
A: All product manuals are listed under the Support section. Each device has its own PDF user guide for pairing, configuring, and troubleshooting with Tuya or third‑party assistants.
Q: How do I set up my smart device?
A: Each product comes with a quick-start guide. You can also:
- Visit our Support page for setup tutorials
- Use the Tuya Smart or Smart Life app to pair your device
- Contact our support team for personalised assistance
Q: How can I contact support if I need help?
A: You can reach us via:
Contact form: (found in the Support section)
We typically respond within 1 business day on weekdays.
A: Do you offer installation services or custom automation planning?
Q: At the moment, we do not provide in‑home installation. However, we’re happy to advise you remotely: just send us your automation goals, and we’ll offer tailored product recommendations and setup guides.
General Questions
Q: What is your returns and warranty policy?
A: We offer a 14‑day return window on all purchases—no questions asked. Items must be unused and in original packaging. Devices also come with a manufacturers’ warranty (typically 1 year). See our Support/Returns page for full details.
Q: Do you ship internationally or just within the UK?
A: Currently, we ship UK‑wide. International shipping isn’t available at this time. Visit our Delivery Information page for details on rates and delivery times within the UK.
Q: How secure is my data and smart home setup?
A: Your privacy matters. Tuya uses secure encryption protocols, and we recommend:
Using strong, unique passwords
Keeping your Tuya-compatible apps and your router firmware up to date
Enabling two-factor authentication where possible